It can distinguish between micro (1-2 employees) to a small business with a lot more employees where the owner/manager is the principle directly involved in all aspects of the business or has a management team under him/her;
For example marketing, sales, management leadership, administration, conflict resolution, banking etc.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Total number of units = 10
1 core unit plus 9 elective units
At least 5 of the elective units must be selected from the elective units listed below.
The other 4 elective units may be selected from the remaining elective units listed below, the BSB Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages must not duplicate units selected from or available within the BSB Business Services Training Package. Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.
BSBWHS401 | Implement and monitor WHS policies, procedures and programs to meet legislative requirements |
BSBWHS401 | Implement and monitor WHS policies, procedures and programs to meet legislative requirements |
BSBFIA401 | Prepare financial reports |
BSBWOR404 | Develop Work Priorities |
BSBADM405 | Organise meetings |
BSBWOR501 | Manage personal work priorities and professional development |
BSBPMG521 | Manage project integration |
BSBLEG415 | Apply the principles of contract law |
BSBITU306 | Design and produce business documents |
BSBREL401 | Establish networks |
BSBWRT401 | Write complex documents |
Customer Service | |
BSBCUS401A | Coordinate implementation of customer service strategies |
BSBCUS402A | Address customer needs |
BSBCUS403A | Implement customer service standards |
Financial Administration | |
BSBFIA402A | Report on financial activity |
General Administration | |
BSBADM405B | Organise meetings |
BSBADM409A | Coordinate business resources |
Innovation | |
BSBINN301A | Promote innovation in a team environment |
Interpersonal communication | |
BSBCMM401A | Make a presentation |
IT Support | |
BSBITS401A | Maintain business technology |
IT Use | |
BSBITU401A | Design and develop complex text documents |
BSBITU402A | Develop and use complex spreadsheets |
Learning and Development | |
BSBLED401A | Develop teams and individuals |
Marketing | |
BSBMKG413A | Promote products and services |
BSBMKG414A | Undertake marketing activities |
Project Management | |
BSBPMG510A | Manage projects |
Recordkeeping | |
BSBRKG402B | Provide information from and about records |
Relationship Management | |
BSBREL401A | Establish networks |
Research | |
BSBRES401A | Analyse and present research information |
Risk Management | |
BSBRSK401A | Identify risk and apply risk management processes |
Sustainability | |
BSBSUS301A | Implement and monitor environmentally sustainable work practices |
Writing | |
BSBWRT401 | Write complex documents |
Upon satisfactory completion, a testamur will be authorized and sent via mail, after full payment has been received, and funds have been cleared.
All resources can be collected personally, by mail, or electronically, and is available to all staff, with teaching and assessment procedures being flexible to attempt to meet the varied needs of the students.
This course is a pathway for employees in the industry, and/or for further study for new employees or current employees wishing to upgrade into an advanced qualification